Many poor families in Pakistan get support from the Benazir Income Support Program (BISP). It gives them money to buy food and basic things. But sometimes they don’t get the full payment. Some people take part of the money. This is not allowed. It causes big problems for families who are already suffering. To help these people, BISP has made a simple complaint system.
This system is for anyone who sees a cut in their payment. You can report it easily. There are two main ways. One is to go to the BISP Tehsil Office. The second way is to call the BISP helpline 0800-26477. Both ways are easy and safe.
If someone takes even a small part of your money, you have the right to complain. BISP will check your case. If the complaint is true, your money will be returned. The person who took your money will be punished.
Let’s understand the full process in simple steps.
Important Things to Know
| Point | Details |
|---|---|
| How to complain | Visit Tehsil Office or Call Helpline |
| Helpline Number | 0800-26477 |
| Documents needed | CNIC, phone number, deduction amount, payment place |
| Refund time | Few working days after check |
| Who can file | You or trusted family member |
| Complaint Number | Note it for follow-up |
Steps to File Complaint at Tehsil Office
- Go to your nearest BISP Tehsil Office
- Ask for the Assistant Director
- Request the Complaint Form
- Fill the form with:
- Your full name
- Your CNIC number
- Your mobile number
- Place where you got the payment
- Amount that was cut or stolen
- Submit the form to staff
- Ask for a copy or complaint number
After you submit:
- BISP will check everything
- If your case is true, your full payment will be given back
- Action will be taken against the person who did the fraud
Steps to File Complaint by Helpline
If you cannot travel or live far, then use the phone method
- Call 0800-26477 using your registered mobile number
- Tell the agent:
- Your full name
- CNIC number
- Place of payment
- Amount stolen
- What exactly happened
- Agent will note it and give a complaint number
After that:
- Your complaint is sent to BISP team
- They will check the facts
- If correct, you will get money back
This method saves time and travel costs. Very helpful for people in villages or remote areas
What You Must Bring
- Original CNIC card
- Your registered mobile number
- The exact amount that was cut
- Place where you collected the money
- Date of receiving payment
Having correct details will make the process faster and smoother
Quick Tips for Better Results
| Tip | Reason |
|---|---|
| Carry original CNIC | It is needed for identity check |
| Use registered phone | To prove your identity |
| Ask help from staff | If you can’t read or write |
| Stay calm and polite | Helps you get better service |
| Keep complaint number | Useful for checking your case later |
Why You Should Always Complain
Some people feel afraid or shy to report. Some think it’s normal. But it is not normal. You must speak up.
Filing a complaint helps:
- Stop corruption
- Protect future payments
- Make the system strong and fair
- Help other families too
When you report, BISP can find the thief and punish them
After Filing the Complaint
Once you file, the BISP team will:
- Check your case
- If true, send back your deducted amount
- Punish the bad agent or retailer
- Sometimes ask you to collect refunded money again from the payment center
This takes a few working days only
Final Advice for BISP People
If you get help from BISP 8171:
- Never accept a reduced payment
- Take your full amount
- If someone tries to take money, report at once
- Tell others in your area to do the same
Only when everyone stands together, we can stop cheating and fraud
Conclusion
The BISP program is very important for poor families in Pakistan. But when agents take illegal money, it hurts poor people even more. So BISP has made it very easy to complain and get help. If you see any cut in your payment, don’t stay silent.
Go to the Tehsil office or call 0800-26477. Give full and correct details. Protect your rights and money. Make sure your full payment reaches you only
FAQs
Can I file a complaint without CNIC?
No. You must show your original CNIC
Can someone else complain for me?
Yes. But they must have your CNIC and your permission
How long for refund?
Usually takes a few working days after checking
What if staff says no to my complaint?
Call 0800-26477 and report the staff behavior
Can I complain again if deduction happens next time?
Yes. You should complain every time money is cut illegally
Would you like this in Urdu or want to add a printable version?